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Louisiana Department of Health & Hospitals | Kathy Kliebert, Secretary

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Statewide Initiatives



211 - Get Connected. Get Answers.

Medical Transportation

Emergency

HOW TO ACCESS:

Emergency ambulance providers

ELIGIBILITY:

All Medicaid recipients.

COVERED SERVICES:

Emergency ambulance services may be reimbursed if circumstances exist that make the use of any conveyance other than an ambulance medically inadvisable for transport of the patient.

CONTACT:

Ronald W. Johnson
225/342-2604

Steffan Rutledge
225/342-6227

Non-Emergency

HOW TO ACCESS:

Regional Dispatch Offices

Dispatch Office Phone Numbers:

Alexandria
800-446-3490

Baton Rouge
800-259-1944

Lafayette/Lake Charles
800-864-6034

Monroe
800-259-1835

New Orleans
800-836-9587

Shreveport
800-259-7235

ELIGIBILITY:

All Medicaid recipients except some who have Medicaid and Medicare.

COVERED SERVICES:

Transportation to and from medical appointments.

The medical provider the recipient is being transported to, does not have to be a Medicaid enrolled provider but the services must be Medicaid covered services. The dispatch office will make this determination.

Recipients under 17 years old must be accompanied by an attendant.

COMMENTS:

Recipients should call dispatch offices 48 hours before the appointment.

Transportation to out-of-state appointments can be arranged but requires Prior Authorization.

Same day transportation can be scheduled when absolutely necessary.

CONTACT:

Ronald W. Johnson
225/342-2604

Steffan Rutledge
225/342-6227