Complaints

 to File a Complaint about a Health Care facility

The Health Standards Section investigates complaints against licensed health care providers. Health Standards does not investigate complaints involving billing, reimbursement or care provided in a setting not licensed by the Department of Health and Hospitals. The Health Standards Section has no authority over physicians.

Please use this complaint form to file a complaint against any health care facility licensed by the Department of Health and Hospitals.  Please complete the complaint form in its entirety.  Please detail your complaint allegations concisely, including the name, date of birth and date of admission for the patient involved.  If the complaint allegations involved an incident with a staff member or department of the facility, please be sure to include the name of the staff person involved and his/her title (e.g. R.N., LPN, aide etc.), date that it occurred, and the name of the particular department that was involved (i.e. radiology, surgery, kitchen, dining room, etc.).

Complaint forms received by Health Standards Section are reviewed and a determination is made as to the course of action. Once the complaint report is reviewed, the complainant will receive written notice of the department’s decision. If a complaint has already been filed, in writing, directly to the facility, please allow the facility approximately 30 days to investigate the allegations and provide a response with their findings.  If the facility fails to send you a written response within 30 days, you may contact our office to file a complaint. Please include a copy of your original complaint letter that was mailed to the facility along with a completed complaint form.

Please return the complaint form to Health Standards Section:

Mail:

Health Standards Section
P.O. Box 3767
Baton Rouge, LA  70821

Phone: 225.342.0138
Fax: 225.342.5073
Email: hss.mail@la.gov

Complaint Form

health standards section Complaint Numbers:

  • Abortion Facilities 866-280-7737
  • Adult Day Care  800-660-0488
  • Adult Residential Care Provider 800-798-8675
  • Ambulatory Surgical Center 866-280-7737
  • Dialysis Center 866-280-7737
  • Home & Community Based Service Provider (HCBS) 800-660-0488
  • Home Health & Hospice 800-327-3419
  • Hospital  866-280-7737
  • Intermediate Care Facility for Developmentally Disabled (ICF/DD) 877-343-5179
  • Nursing Home  888-810-1819
  • Support Coordination (Case Management) 800-660-0488
  • ALL OTHER PROGRAMS - CALL HEALTH STANDARDS 225-342-0138

TO REPORT ABUSE/NEGLECT

Report Child Abuse/Neglect to Dept. Child and Family Services (DCFS) at 855-4LA-KIDS (855-452-5437)

Report Adult or Elder Abuse/Neglect to the Office of Aging & Adult Services (OAAS) at 800-898-4910

YOU MAY ALSO CONTACT YOUR LOCAL LAW ENFORCEMENT AGENCY

ABUSE/NEGLECT IN A LICENSED HEALTHCARE FACILITY SHOULD BE REPORTED TO THE HEALTH STANDARDS SECTION COMPLAINT NUMBERS ABOVE.