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Louisiana Department of Health & Hospitals | Kathy Kliebert, Secretary

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Statewide Initiatives



211 - Get Connected. Get Answers.

Online Tracking Incident System (OTIS)

OTIS is a web-based application the Louisiana Department of Health and Hospitals (DHH) developed in April 2003. It provides state agencies, health care providers, and Home and Community Based Services (HCBS) support coordinators an online method for submitting state and federally required reports of alleged neglect, abuse, injuries of unknown origin, misappropriation of client property and critical incidents. If you are not reporting to OCDD, select the appropriate agency below to access their OTIS informational page.

Office of Aging and Adult Services (OAAS)
Health Standards Section (HSS)

Security and Password Assignment

Security built into OTIS allows access to only those authorized to access the system. Each person that enters incidents into OTIS must have their own username and password. It is a violation of HIPPA policy to login to OTIS-HCBS under another person's username. It is the responsibility of each Support Coordination Agency (SCA) to immediately notify the appropriate Human Services District/Authority of all separated and newly hired employees. The OCDD Human Services District/Authority performs password maintenance for Support Coordinators (SC's) serving OCDD Home and Community Based Waiver participants. Only one password will be issued for each SC even if they serve both populations. Passwords will not be issued to SCA employees who are not SCs.

OTIS Password Rules

  • Passwords will expire every 180 days.
  • New password must be six characters including one numeric character. (No special characters such as *, &, /, etc.)
  • cannot reuse last 3 passwords
  • User will be locked out after 3 incorrect attempts to login.
  • OTIS user accounts will be automatically disabled after 180 days of inactivity.

Access OTIS

Authorized Users Only: Log into OTIS

Authorized Users Only: Support Coordination Case Lists

Authorized Users Only: Waiver List Cases

OTIS Practice Site

OCDD Critical Incident Report Form

OCDD Critical Incident Report for Waiver Services

OCDD Critical Incident Operation Instructions

Reporting Abuse, Neglect or Exploitation

Physical, sexual or psychological abuse, financial exploitation, or neglect/abandonment of an OCDD program participant must be reported, whether the incident occurred inside or outside of an OCDD facility.