This section highlights the lessons that Louisiana Spirit learned related to ensuring that program services were appropriate for each community and its members, and promoting its services to the public.

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Methods are described for the following major areas:

• Cultural Competence and Community Involvement — In this area, examples are provided on how the program delivered culturally competent services, and how the program involved communities and their members in the healing process.
• Quality Assurance — In this area, the program’s approach to establishing management tools is described.

Video testaments from individuals involved in the program underscore the importance of these areas, and links to a variety of sample tools are provided.