This section highlights the lessons that Louisiana Spirit learned related to ensuring that program services were appropriate for each community and its members, and promoting its services to the public.
Alternate text content needed for inline flash video.
Methods are described for the following major areas:
- Cultural Competence and Community Involvement — In this area, examples are provided on how the program delivered culturally competent services, and how the program involved communities and their members in the healing process.
- Quality Assurance — In this area, the program’s approach to establishing management tools is described.
Video testaments from individuals involved in the program underscore the importance of these areas, and links to a variety of sample tools are provided.